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Refund Policy

vvinglobal Customer Support & Refund Policy

At vvinglobal, our customer support process is designed to ensure every website user receives accurate and timely solutions to their concerns. Our simple and transparent cancellation and refund policy helps build trust and fosters strong connections with our customers. To fully benefit from our services, customers are expected to review and comply with our terms, conditions, and policies before making any commitments. If you are dissatisfied with our services for any reason, you may request a refund by following the guidelines outlined below.

Important Notice:

Before raising disputes or complaints, we strongly advise all customers to carefully read our terms, conditions, and refund policies to avoid misunderstandings or delays.

Our support team reviews every request thoroughly. We are committed to providing reliable assistance and will notify you if the resolution process requires additional time. If you have a complaint or wish to request a refund, you must inform us within 48 hours of encountering the issue.

Important Notice:

  • Eligibility for Refunds
    Refund requests may be considered if the user can demonstrate that the services provided were unsatisfactory or did not meet the promised standards.

  • Timeframe for Filing Requests
    Customers must report their concerns to our technical support team within 30 days of subscription for us to investigate and address the issue.

  • Non-Refundable Services
    Services purchased under special promotions or discounted schemes are non-refundable and non-exchangeable.

  • Compliance Requirement
    Whether you are a new or existing customer, you are required to meet all eligibility criteria as specified on our website. (Note: Refund requests will not be entertained unless at least 24 hours have passed between the invoice creation and the complaint submission.)

  • Unresolved Issues
    If we are unable to resolve your issue, a full refund will be issued.

  • Service Delays
    Any service delays on our part that cause significant inconvenience to the customer will be treated as valid grounds for a refund.

  • Policy Abuse
    Requests for refunds after successful issue resolution will be deemed a violation of our refund policy and treated as non-compliance.

Please read and understand our policies carefully — ideally two or three times — to avoid unnecessary disputes or confusion.