Privacy Policy
Privacy Policy
At vvinglobal, we value your privacy and are committed to protecting your personal information while ensuring a transparent and seamless user experience. This Privacy Policy outlines how we collect, use, manage, and protect any information you provide while using our website and services.
1. Information Collection and Use
We may collect personal information such as your name, email address, contact details, and payment information when you:
Sign up for our services
Contact customer support
Request a cancellation or refund
Engage with our website or promotional offers
The information collected is used solely to provide efficient services, address queries, process transactions, and improve user experience.
2. Customer Support & Dispute Resolution
Our customer support team is dedicated to resolving user issues promptly and accurately. All service requests, complaints, or refund claims are thoroughly reviewed. We may contact you regarding the status of your request, especially if it requires extended processing time.
Users must notify us within 48 hours of any complaint or refund request.
Clear documentation of your issue will help our team assist you better.
3. Refund Policy & Compliance
To maintain transparency and protect both parties, our refund process follows strict guidelines:
Refunds may be approved if the customer can demonstrate unsatisfactory service quality.
Users must report the issue within 30 days of subscribing to the service.
Services purchased under special discounts or promotional offers are non-refundable.
Refund requests will only be considered if there is a minimum gap of 24 hours between invoice generation and complaint submission.
A full refund will be issued if we are unable to resolve your issue.
In cases of service delays caused by us, refunds will be processed on genuine claims.
Any attempt to misuse the refund process after issue resolution will be treated as non-compliance with our terms and policies.
4. Data Security
We are committed to ensuring that your information is secure. Appropriate data security measures are in place to prevent unauthorized access, data breaches, or misuse of information.
5. Policy Updates
vvinglobal reserves the right to update or modify this Privacy Policy at any time without prior notice. We encourage you to review this page regularly to stay informed of any changes.
6. Acceptance of Terms
By using our website and services, you acknowledge that you have read, understood, and agreed to comply with our terms, conditions, and policies, including this Privacy Policy.